![PDF] How Companies are Implementing Social Customer Relationship Management: Insights From Two Case Studies | Semantic Scholar](https://d3i71xaburhd42.cloudfront.net/0351a3131ee83031bd012ae2360eb28e91891b34/6-Table2-1.png "PDF] How Companies are Implementing Social Customer Relationship Management: Insights From Two Case Studies | Semantic Scholar")
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PDF] How Companies are Implementing Social Customer Relationship Management: Insights From Two Case Studies | Semantic Scholar
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PDF] Social Customer Relationship Management: A Case Study | Semantic Scholar
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